The hotel offers amenities for your comfortable stay and unforgettable experiences
Really good Care!
“The personalized service was excellent, especially when Jack walked us to the park, demonstrating true hospitality.” view full review
Culinary Delight!
“Dining at Palleto was a highlight with very nice dishes and the insightful introductions by Mr. Ramos and Martin made it even better.” view full review
Comfortable Luxury
“Our room was spacious, beautifully decorated, and perfect for celebrating a special occasion.” view full review
Relaxing Experience
“The Executive Lounge offered a cozy atmosphere with stunning views, great food, and refreshing drinks that made our stay even more enjoyable.” view full review
General
No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Barber shop
Key card access
Sports & Fitness
Fitness centre
Yoga class
Guest Parking
Electric kettle
Services
Room service
Car hire
Laundry
Dry cleaning
Shops/Commercial services
Dining
In-room breakfast
Restaurant
Poolside snack bar
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Kids club
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Facial
Treatment room
Beauty treatment
Massage
Pool with view
Shallow end
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Terrace
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
116 Fuhua San Road, Futian District,
Shenzhen,
China,
518048,
Guangdong
Map view
116 Fuhua San Road, Futian District,
Shenzhen,
China,
518048,
Guangdong
City landmarks
Futian
Zhongxin Park
2.1
km
Event hall
Shenzhen Convention and Exhibition Centre
890 m
Museum
Shenzhen Museum
1.1
km
Shopping Area
COCO Park
2.2
km
Shenzhen Civic Centre
1.1
km
Park
Lianhuashan Park
2.4
km
No.1 Fuzhong 3rd Road
Shenzhen City Hall
3.3
km
No.5033 Yitian Road
Ping An Finance Centre 'Free Sky 116' Observation Deck in Shenzhen China
890 m
Mintian Road
GouWu GongYuan DiTie ShangYeJie
870 m
Ping An Insurance Headquarters
890 m
Mall
Link City
2.2
km
Shenzhen Yijing Central Walk
1.1
km
Shi Min Zhong Xin Metro station
Shenzhen Central Business District
1.1
km
Park
Shenzhen Lianhuashan Park
2.6
km
Huanggang
Huanggang Port
2.1
km
Museum
Museum of Contemporary Art & Planning Exhibition
1.7
km
Shopping Area
New Town Plaza
1.0
km
Shopping Area
Merchants Garden City Center
1.0
km
Shopping Area
Hai ya department Store
1.0
km
Xi Li Lu
Shenzhen Safari Park
1.1
km
No.71 Nonglin Road
Shenzhen Children's Paradise Park
1.0
km
2F,OCT Harbour
Dream Aquarium
1.1
km
Shopping Area
Lark International Apparel Shop Stephanie Tailor
1.0
km
Park
Mission Hills Sport & Eco Park
1.1
km
Shopping Area
Carrianna Shopping Plaza
1.0
km
Futian CBD
Ping An Finance Centre
2.2
km
卓越 Intown
890 m
Mall
Intown
890 m
Mall
Excellence INTOWN Shopping Centre
1.9
km
Nearby
Huimin Market
580 m
Restaurants
Flavorz
360 m
No.116 Fuhua San Road
Paletto Italian Restaurant
10 m
116 Fuhua San Road Futian District
Fix Gourmet House
370 m
Lobby
Curv Bar (The Ritz-Carlton Shenzhen）
380 m
Lobby
He MinJu Shi Wu
0 m
FuHua 3rd Road coco park 2 Floor
Genki Sushi
0 m
Shop C-077A
BaShu FengYue
30 m
No. 8 L1F Huangting Shopping Plaza
Isaqua
450 m
No.2008
La Li
430 m
Period 2 Liancheng Xintiandi
Mezzo Italian Restaurant
380 m
2 Floor ShenZhen FuTian XiLaiDeng Hotel
The Brew Shenzhen
680 m
South Gate of Yijing Center
Charme Restaurant
570 m
Shop 37
Reviews and Ratings
Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Great location
Friendly staff
Cramped seating areas
Limited hot food options during breakfast
8.6/10
Great
Rooms
8.8
Location
9.1
Service
8.8
Dining
8.5
Guest reviews
8.6/10
based on 15 reviews
8.9
8.9/10 based on 188 reviews
Christopher
United Kingdom,
June
2024
7.8/10
The hotel was OK, but I wasn't blown away like I was with some of the newly opened fine hotels. The rooms were large and luxurious, located on the 11th floor, which was a nice touch. As a platinum Marriott Rewards member, I expected a bit more.
Rooms
8.0
The rooms were large and luxurious on the 11th floor. As a platinum Marriott Rewards member, I had high expectations.
Service
7.0
The service showed care for its customers, and the staff was extremely kind, although there were some communication challenges with fast Putonghua at the front desk.
Location
9.0
The location is super convenient, just next to the station, and there are plenty of shopping malls and restaurants nearby to choose from. However, having to pay for lounge access was a drawback.
Dining
8.0
The dining experience was also very good, with a decent buffet offering plenty of choices. However, it did not quite meet the standard of similar Ritz Carltons in other cities.
Facilities
7.0
The facilities provided, including room service, car hire, dry cleaning, shops/commercial services, and laundry, were satisfactory, but could use some improvement.
Frank
United States,
June
2024
9.0/10
I had a wonderful stay at this hotel! The room on the 16th floor had an amazing view of the Shenzhen skyline and was nicely decorated for my wife's birthday. The only downside was the limited breakfast options for vegetarians and Jewish/Muslim guests, but overall, it was a fantastic experience.
Rooms
9.0
The room was on the 16th floor with an amazing view and incredible amenities. It was nicely decorated for my wife's birthday.
Service
9.0
The service was top-notch! The staff at FlavorZ restaurant were warm and hospitable, and they even went the extra mile to make my wife's birthday special with a personal birthday card and breakfast surprise.
Location
10.0
The location couldn't be better! It's conveniently located right next to a main tube station and close to restaurants and bars in Futian.
Dining
8.0
The dining experience was excellent with a wide range of options, but there were limited choices for breakfast for vegetarians and Jewish/Muslim guests.
Facilities
9.0
The hotel offers great facilities, including a fully equipped fitness center with a variety of equipment and free amenities like infused water, fruit, and fresh towels.
Paul
United Kingdom,
May
2024
9.0/10
The hotel offers really clean and perfect rooms with a three-meter-wide bed, ideal for the whole family. Compared to other Ritz Carlton hotels, this one has the nicest bed we've seen at a hotel in years. The service is top-notch with staff going out of their way to make guests feel welcome and accommodated. The location is ideal, being convenient to the metro, malls, and convention center, and the dining options cater to a wide range of tastes from local to western cuisine.
Rooms
9.0
The rooms are really clean and perfect, with a three-meter-wide bed, ideal for the whole family.
Service
9.0
The staff is very accommodating and makes a positive difference in your stay. With special gestures like a birthday present cheesecake, the service truly stands out.
Location
9.0
The location can't be better in Futian center, with the metro just across the corner and plenty of excellent dining options within a 5-minute walk.
Dining
9.0
The dining experience is amazing with fantastic choices from local to western tastes catered for. An excellent example of culinary excellence.
Facilities
9.0
The hotel facilities are outstanding, providing everything you need for a comfortable and enjoyable stay.
Great location
Cramped seating areas
Scott
United States,
April
2024
8.2/10
I had a mixed experience at the hotel. The rooms, although not as beautiful as others, were spacious and comfortable, but there was a slight lingering smell of smoke from a previous guest. The service was attentive, with concierge assistance for carrying luggage being a nice touch. The location, right by the convention center exit D, was convenient. However, the dining options, while varied, were not exceptional compared to other hotels in the area.
Rooms
8.0
The rooms were spacious and comfortable, albeit with a slight smell of smoke.
Service
9.0
The staff provided over-the-top service with small, intimate touches for its patrons.
Location
9.0
Dining
7.0
The dining experience was good but didn't stand out compared to other options in the area.
Facilities
8.0
The hotel had a range of facilities available for guests.
Malcolm
United Kingdom,
March
2024
8.4/10
I was pleasantly surprised by the thoughtful birthday wishes and personal touches in my room, and the super comfy oversized king bed. The booking through Agoda was seamless. However, there were issues with not receiving reward points due to third-party booking. Overall, a nice stay.
Rooms
9.0
The room was decorated with welcoming birthday wishes and nice personal touches, and the oversized king bed was super comfy.
Service
8.0
After a long journey, the service stood out with prompt breakfast preparation for my journey to Dongguan. Points not being credited due to third-party booking was a downside.
Location
10.0
The location couldn't be better, with easy access to the Futian center, metro, and excellent dining options within walking distance. Perfect for the convention center and MTR station.
Dining
8.0
The breakfast spread was huge at the restaurant on level 2 compared to other Shenzhen hotels.
Facilities
7.0
The hotel offers various facilities including room service, car hire, laundry service, and shops. However, issues with points credit impacted the overall experience.
comfortable rooms
points not credited
Robert
United States,
November
2023
8.8/10
My stay at the hotel was exceptional. The rooms offered an incredible and unobstructed view of the Shenzhen skyline, decked out with welcoming birthday wishes and lovely personal touches that exceeded my expectations. They were not only clean and comfortable but also already prepared to cater to my friend's platinum status.
Rooms
9.0
The rooms were clean and comfortable with an amazing city view.
Service
10.0
The service was top-notch, especially thanks to Mr Sam, Roy, and Ricky. They were extremely considerate, friendly, and always went above and beyond. I particularly appreciated how they ensured my breakfast was ready to go for my journey to Dongguan.
Location
8.0
The hotel's location is central to Shenzhen's shopping centers and fantastic restaurants. It's a perfect spot to enjoy great meals in the company of the dedicated and friendly staff.
Dining
8.0
The dining experience was amazing, with a wide array of delicious options in both Western and Asian cuisines. The only drawback was that the delivery service could be improved compared to other Ritz Carlton locations.
Facilities
9.0
The facilities at the hotel were excellent, offering everything I needed for a comfortable stay.
Great location
Delivery service
Annie
United Kingdom,
September
2023
9.0/10
I felt like I was on top of the world with the incredible city views from my room. The personal touches for my birthday made me feel so at home. However, the price felt a bit high for what was offered. The staff went above and beyond to ensure my comfort and relaxation during my stay.
Rooms
9.0
The room was clean, comfortable, and had an amazing city view, beyond my expectations.
Service
9.0
The staff was attentive and always made sure I had everything I needed, from preparing my breakfast to helping with transportation needs.
Location
10.0
The hotel is centrally located in the CBD with easy access to the metro and fantastic dining options within walking distance.
Dining
8.0
The dining experience offered a fantastic array of choices catering to both local and Western tastes.
Facilities
9.0
The facilities were top-notch and added to the overall luxurious feel of the hotel.
Amazing city views
High price
James
United Kingdom,
September
2023
9.8/10
I had a fantastic stay at the hotel! The rooms are incredibly spacious and luxurious, with every amenity you could think of. I was lucky to be upgraded to a stunning studio suite that offered a breathtaking view of the Shenzhen skyline. The service was top-notch, with genuinely friendly and professional staff who made my stay truly memorable. The location is unbeatable, just a short walk from the CBD and surrounded by great dining and shopping options. The dining experience was excellent, with a wide selection of both Western and Chinese cuisine. The facilities were top-of-the-line, making my stay even more enjoyable.
Rooms
10.0
The rooms were very spacious and luxurious.
Service
10.0
The service was fantastic, with professional and super friendly staff.
Location
10.0
The location couldn't be better, with easy access to the CBD and plenty of great restaurants and shops nearby.
Dining
9.0
The dining options were superb, offering a wide variety of delicious dishes.
Facilities
10.0
The facilities were outstanding, adding to the overall luxury of the hotel.
Daniel
United Kingdom,
September
2023
8.6/10
I had a wonderful stay at this hotel. The rooms are clean, tidy, and huge, with an amazing view from the 16th floor and incredible amenities. The only downside was the limited breakfast options for vegetarians and Jewish/Muslim guests.
Rooms
8.0
The rooms are big, clean, and offer incredible views and amenities.
Service
9.0
The service here is top-notch, in line with global standards. The staff went out of their way to be friendly and helpful.
Location
8.0
The location is great and convenient for exploring the city. The fitness center is massive with top-notch equipment.
Dining
9.0
The dining experience was amazing, catering to a variety of tastes from local to western options.
Facilities
9.0
The facilities here are fantastic, with a well-equipped fitness center and great amenities throughout.
Paddy
United Kingdom,
September
2023
8.4/10
Upon arriving after a long journey, I was greeted by the welcoming and inviting staff at this secured hotel with a good city view. The service was outstanding, and the dining experience was exceptional. However, the location felt cramped despite being close to essential amenities.
Rooms
8.0
The rooms provided a good view of the city and were secured.
Service
9.0
From the interns to the players, the staff at the Ritz bakery, including Jack Lian and his team, were very nice and maintained high service standards.
Location
7.0
The location is perfect for the convention center and minutes away from Lok Ma Chau MTR station. It's a 10-minute walk from the CBD with a nice mall and coffee and tea options across the street.
Dining
9.0
The spread at the restaurant on level 2 was excellent, probably the best I've had in any executive lounge.
Facilities
9.0
The facilities are top-notch and well-maintained.
friendly staff
cramped location
Jake
United Kingdom,
September
2023
9.0/10
I had a wonderful stay at the hotel with clean, well-equipped rooms offering a breathtaking view of the Shenzhen skyline. The staff was incredibly thoughtful, noticing small details like my wife's birthday celebration. However, the dining experience was out of this world, surpassing any other executive lounge I've been to.
Rooms
9.0
The rooms are big, clean, and well-equipped with a stunning view of the Shenzhen skyline. They were nicely decorated for my wife's birthday.
Service
9.0
The staff was incredibly nice and thoughtful throughout the hotel, from guest relations to the club lounge, restaurant, gym, and spa. They were very courteous and provided excellent customer service.
Location
9.0
The location is perfect for the convention center and just minutes from Lok Ma Chau MTR station. Additionally, it's a short walk from the CBD with convenient amenities nearby.
Dining
9.0
The dining experience was exceptional, with delicious offerings. The cookery was excellent, and the food was out of this world.
Facilities
9.0
The hotel facilities are top-notch, offering everything you could possibly need for a comfortable stay.
Jack
United Kingdom,
August
2023
8.8/10
I had a wonderful stay at the hotel. The rooms were beautiful, clean, and had a stunning view from the 16th floor with amazing amenities. The only downside was the limited breakfast options for vegetarians and Jewish/Muslim guests. The service was impressive, though it took a bit of time to arrange a room for our baby under 2. The location was superb with many shopping malls and restaurants nearby. The dining experience was out of this world, offering a variety of delicious options. The facilities were top-notch, making my stay luxurious and comfortable.
Rooms
9.0
The room was large and luxurious.
Service
8.0
The service was very impressive and generous.
Location
9.0
The location was convenient, right next to one of the main tube stations with plenty of shopping and dining options nearby.
Dining
9.0
The dining experience was out of this world, offering delicious options from both western and Asian cuisines.
Facilities
9.0
The facilities provided were excellent, adding to the luxurious experience of my stay.
Julius
United States,
July
2023
8.6/10
I had a wonderful stay at the hotel, with stunning views of the Shenzhen skyline from my spacious room with a three-meter wide bed, perfect for the whole family. The room was well designed, comfortable, and even had a coffee maker for convenience. The exceptional service, especially from Mr Sam, Roy, and Ricky, truly made our experience memorable. The hotel's central location near shopping centers and fantastic restaurants was a major plus, along with the excellent dining options catering to various tastes. However, the dining experience was slightly marred by the high prices, and the facilities could use a bit of improvement.
Rooms
9.0
My room offered an incredible and unobstructed view of the Shenzhen skyline, with a spacious layout and a luxurious three-meter wide bed. It was well designed and extremely comfortable, with the added bonus of a coffee maker.
Service
9.0
The service at the hotel was exceptional, with staff members like Mr Sam, Roy, and Ricky going above and beyond to ensure our comfort. From personalized greetings to assistance with various services, their dedication was truly appreciated.
Location
10.0
The hotel's central location in the CBD of Futian center couldn't have been better. With the metro just around the corner and plenty of excellent dining options within a 5-minute walk, the convenience factor was superb.
Dining
8.0
The dining experience was fantastic, offering a wide range of options from local to western tastes, with efficient delivery service. The only downside was the high prices compared to other Shenzhen hotels.
Facilities
7.0
The hotel's facilities were satisfactory, providing everything needed for a comfortable stay.
Mildred
United States,
July
2023
9.0/10
My stay at the hotel was delightful! The rooms were very clean, comfortable, and ideal for the whole family, with a modern interior that was quite appealing. The service was amazing, with the staff being incredibly friendly and accommodating. The location was great, conveniently close to the CBD and with excellent fitness facilities. The dining experience was top-notch with a wide selection of delicious dishes. Overall, a fantastic experience with great value for money.
Rooms
9.0
I loved my room! It was very clean, comfortable, and had a working desk, making it perfect for both work and relaxation.
Service
9.0
I can't say enough about the friendly and helpful staff. They made my stay truly enjoyable and stress-free.
Location
9.0
The location was superb, close to the CBD and with excellent fitness facilities. It was also convenient for reaching the convention center and other key spots in Shenzhen.
Dining
9.0
The dining experience was a highlight of my day! The variety of western and Chinese food options was fantastic, and the quality was top-notch.
Facilities
9.0
The hotel facilities were excellent, providing everything I needed for a comfortable and enjoyable stay.
Ken
United Kingdom,
July
2023
9.0/10
I was amazed by the room size, amenities, and stellar views from the 16th floor, but I wished there were air purifiers or at least perfumes. As a platinum Marriott rewards member, I found the hotel to be clean and tidy.
Rooms
9.0
The room was spacious and had great amenities with stunning views.
Service
8.0
After an incredibly long and tiring journey from NYC, the service was professional and met my expectations.
Location
10.0
The location couldn't be better with shopping malls and restaurants nearby, right next to the station.
Dining
9.0
The dining options were delicious with a variety of choices between western and Asian cuisines.
Facilities
9.0
The facilities were top-notch, offering a fully-equipped gym and convenient services.
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